461 Waterworks Road, Ashgrove West, QLD 4060 Business Hours & After-hours Phone: (07) 3366 3544 Fax: (07) 3366 3566
WE BULK BILL CHILDREN UNDER 16 YEARS
Ashgrove West Group Practice is a family owned medical practice providing modern, comprehensive medical care. Doctors Cliff and Julie Fisher and Doctors Phil and Anne Leadbeater established the Practice in 1979. Doctor Solange Green joined the Practice in October 2013, Doctor Liza Robertson joined the practice in July 2016, and Doctor Sally Shrapnel joined the practice in August 2016. Our GPs (General Practitioners) have been providing medical services to the Ashgrove, Bardon, and The Gap communities and surrounding suburbs for over 30 years.
The Doctors at this Practice are members of the Australian Medical Association (AMA). The Practice has been fully accredited with AGPAL (Australian General Practice Accreditation Limited) since October 1999 and is thus recognised as a quality General Practice.
All doctors in the Practice participate in Quality Assurance and Continuing Education and are Vocationally Registered General Practitioners committed to providing care of the highest standard.
AFTER HOURS CARE
If you need to contact a Doctor when the surgery is closed, please phone (07) 3366 3544 and listen to the recorded message. The message will give details of the health care available during after hours times and will be either one of the GP’s at the Practice or the Brisbane After Hours Doctors Service.
Appointments can be made by phoning the surgery on (07) 3366 3544, through our online appointment book on our website (please click on the “Book Now” button), or through the Health Engine App on your mobile (free to download and quick and easy to use). Standard appointments are made for 15 minutes per person. If there are multiple family members requiring an appointment, or more than one problem to be discussed with your GP please advise reception so they can allocate the correct length of time. While every effort is made to adhere to appointment times, the varied nature and multiplicity of problems presented by patients can sometimes make this difficult to achieve. If you are concerned about wait times, we encourage you to call before your appointment to see if your GP is running to scheduled time.
TELEPHONE ENQUIRIES AND TEST RESULTS
If you have enquiries about results, please phone between 2pm – 4pm and ask to speak to the nurse on duty. In urgent situations or where abnormal results are identified either your GP or one of our nurses will contact you. We like to ensure that all patients having consultations receive optimal time from their Doctor, so telephone calls to the Doctors will be restricted to emergencies only. If you would like to discuss any further matters with a doctor, it would be appreciated if you could make an appointment to do this. In some circumstances the reception staff may be able to leave a message for the Doctors to phone you back at a more convenient time.
RECALL AND REMINDER SYSTEM
AWGP has a system for preventative Health Care reminders and recalls for follow up after abnormal test results. Patients will receive a maximum of three letters and a phone call to arrange a consultation for recalls considered pertinent to their treating GP. Upon consent, patients will be added to National Registers for Reminders (i.e. Pap Smear Registry). Please inform the Doctor if you do not wish to be included on our reminder lists.
COMPLAINTS AND SUGGESTIONS
If you have a complaint or a suggestion please speak to the Practice Manager or one of the GP’s. If you have complaints or concerns about the healthcare provided, the Health Quality and Complaints Commission QLD can be contacted on 3120 5999 or 1800 077 308.
MANAGEMENT OF YOUR INFORMATION
AWGP, as a private provider in the health industry, is bound by the National Privacy Principles from Schedule 3 of the Privacy Act 1988 (Cth). These principles set the standards by which we handle the personal information collected from our patients. This document is available for your perusal at reception.